Privacy Policy

Boyne Valley Group (referred to as “our”, “us” and “we” in this notice) is the owner of the Don Carlos brand. As a business, we are committed to respecting and protecting the privacy of all individuals with whom we interact. We are committed to being transparent in our handling of personal information and processing personal information at all times in accordance with applicable privacy and data protection laws.  We respect your right to privacy and take seriously our responsibilities in relation to the processing of personal data. This Privacy Notice (the “Policy”) explains how we may collect and use personal information from you when you use our website operated by us (together our “Site” or the “Site”) and/or our products and how you can instruct us if you prefer to limit the use of that information.  In this Policy, “third parties” means persons, firms or companies which are not subsidiary or associated or joint venture companies of Boyne Valley Group. We do not knowingly attempt to solicit or receive information from children.


This Privacy Notice explains the following:

  • What personal information we collect on this website;
  • How we use this information;
  • How we store your personal information;
  • How we secure your personal information;
  • Whether we disclose or share your personal information;
  • Your choice regarding the personal information you provide to us;
  • Our responsibility for website links;
  • How to contact us.

Who we are

The Site is controlled by Boyne Valley Group.  Boyne Valley Group with its registered office at Platin, Drogheda, Co. Meath.

Controller and our contact details

Under this Policy, and unless the circumstances otherwise require, we will be what’s known under the General Data Protection Regulation (EU) 2016/679 (the “GDPR”) as the “controller” of the personal data you provide to us.

Any queries regarding this Policy may be directed to

What personal information we collect on this website

We collect information about how you use our website and the device(s) you use to access our site. This includes collecting unique mobile device ID or the internet protocol (IP) address online identifiers, which are numbers that can uniquely identify a specific computer or other network device on the internet. This information is linked to a cookie ID, which we receive and process.

We may collect and process the following personally identifiable information (“Personal Data”) about you:

  • information that you provide to us when using the Website or availing of our services or in response to specific enquiries submitted by you to us such as your first name, last name, e-mail address, address, telephone number and other contact details; and
  • if you contact us for any reason (e.g. to submit an enquiry or submit a recipe to us as part of a competition), we may keep a record of that correspondence.


With regard to each of your visits to our Site, we may automatically collect the following information about you:

  • Usage Data: information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our Site (including date and time), publications, services or other products you viewed or searched for, page response times, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page.
  • Technical Data: technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser and type and version, time zone setting, browser plug-in types and versions and operating system and platform.
  • No special categories of personal data

We do not require or collect any personal data that is your sensitive personal data or any special category data under the GDPR, unless you decide to provide this information to us.

Purposes for which we hold your Information

Except where required by law, we will use only Personal Data you provide to us for the following purposes:

  • to ensure that content on the Website is presented in the most effective manner for you and your computer;
  • to provide you access to the Website and to allow you to use the Website;
  • to process and respond to any enquiries you submit to us on the Website;
  • to provide you with information on services offered by us where you have consented to be contacted for such purposes; and
  • to inform you about any changes to the Website and services.
  • We use any non-personally identifiable data gathered from visitors to the Website in an aggregate form to get a better understanding of where our visitors come from and to help us better design and organise the Website.
  • We do not, without your consent, disclose information to third parties, but we may provide anonymised statistical data to them for research and survey purposes.

We have set out below, in table format, a description of the ways we plan to use your personal data and the legal basis we rely upon to do so.  We have also identified our legitimate interests where appropriate:


Purpose/Activity Type of data Legal basis for processing
To respond to your queries and to provide you with the information you request from us in relation to our products.


·       Identity Data

·       Technical Data

·       Usage Data


·       Necessary for our legitimate interests (to respond to new or existing customer queries and grow our business)



To manage our relationship with you, including notifying you about changes to our products, or our Privacy Policy.  

·       Identity Data

·       Technical Data

·       Usage Data



·       Necessary to comply with a legal obligation

·       Necessary for our legitimate interests (to keep our records updated and to study how customers use our products).


To provide you with information about products we offer that are similar to those that you have enquired about. ·       Identity Data

·       Technical Data

·       Usage Data

·       Necessary for our legitimate interests (to develop our products and grow our business) (existing customers)

·       Consent

To provide you with marketing communications about other products, promotions, competitions or events we feel may interest you. ·       Identity Data

·       Technical Data

·       Usage Data


·       Consent
To ensure that content is presented in the most effective manner for you and for your computer or device.


·       Identity Data

·       Technical Data

·       Usage Data


·       Necessary for our legitimate interests (to keep our Site updated and relevant and to develop and grow our business).


To administer and protect our business, our Site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes.


·       Identity Data

·       Technical Data

·       Usage Data


·       Necessary for our legitimate interests (for running our business and as part of our efforts to keep our Site safe and secure)
To use data analytics to improve or optimise our Site, marketing, customer relationships and experiences. ·       Technical Data

·       Usage Data


·       Necessary for our legitimate interests (to define types of customers for our products and services, to keep our Site updated and relevant, to develop and grow our business and inform our marketing strategy).


To measure or understand the effectiveness of advertising we serve to you and others, and, where applicable, to deliver relevant advertising to you. ·       Identity Data

·       Technical Data

·       Usage Data


·       Necessary for our legitimate interests (to study how customers use our products, to develop them, to grow our business and to inform our marketing strategy).




Change of purpose

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.  If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us via e-mail at

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.  Please note that we may process your personal data without your knowledge or consent, in compliance with this Policy, where this is required or permitted by law.


How long we keep your information

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. This means that the period of time for which we store your personal data may depend on the type of data we hold. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements. For example, we may hold personal data as needed for our accounting or tax compliance purposes for a period of 6 years. For more information about our data retention policies please contact us at


How we store your personal information

The Personal Data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA”). It may also be processed by staff operating outside the EEA who work for us. Such staff may be engaged in the processing of your enquiries and the provision of follow up services. By submitting your Personal Data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your Personal Data are treated securely and in accordance with this Privacy Statement.


How we secure your personal information

All information you provide to us is stored on our secure servers. Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. We have security in place such as firewalls, backup and other appropriate technical security measures.

 Disclosure of Information to Third Parties

We will not disclose your Personal Data to third parties unless you have consented to this disclosure or unless the third party is required for the Website services. Examples of such services include analysing data and providing customer service. In such circumstances, the third party is bound by similar data protection requirements.

We will disclose your Personal Data if we believe in good faith that we are required to disclose it in order: (a) to comply with any applicable law, a summons, a search warrant, a court or regulatory order or other statutory or legal requirement; (b) to protect our rights, property or safety of Boyne Valley; or (c) to protect the safety of users of the Website, or others.


Sale of Business

We reserve the right to transfer information (including your Personal Data) to a third party in the event of a sale, merger, liquidation, receivership or transfer of all or substantially all of the assets of our company (and group companies) provided that the third party agrees to adhere to the terms of this Privacy Statement and provided that the third party uses your Personal Data only for the purposes that you provided it to us.



Your Personal Data are held on secure servers hosted by our Internet service provider. The nature of the Internet is such that we cannot guarantee or warrant the security of any information you transmit to us via the Internet. No data transmission over the Internet can be guaranteed to be 100% secure and we cannot ensure or warrant the security of any information you transmit to us and you transfer the data at your own risk. However, we take your online security very seriously and we will take all reasonable steps (including appropriate industry and technical protocols and standards) to protect your Personal Data from unauthorised access, use, loss, misuse, alteration or disclosure. We endeavour to use appropriate security measures.



The Website contains links to other websites. Boyne Valley is not responsible for the privacy statements or practices on such linked websites. This Privacy Statement governs only information collected on the Website. When linking to another website, you should read the privacy statement published on that website. The terms of our Privacy Statement do not apply to these outside websites. Please check these statements before you submit any Personal Data to these websites.

The Website contains links to other sites and resources provided by third parties for your convenience and information only. We accept no liability in connection with any third party website accessed via a link from the Website, or any contract entered into or through a third party website. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.


Your Rights

You have the right to ask us not to process your Personal Data for marketing purposes. We will usually inform you if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by e-mailing us at

You have the right to object to the use of your Personal Data and the right to block any specific uses of your Personal Data and may inform us of any changes in your Personal Data, and in accordance with our obligations under the DP Acts, we will update or delete your Personal Data accordingly. To find out what Personal Data we hold on you or to have your Personal Data updated, amended or removed from our database please email us at

You have the right to access your Personal Data that we store about you. Any access request may be subject to a prescribed fee (which will not exceed €6.35) to meet our costs in providing you with details of the information we hold about you. If you would like a copy of some or all of your Personal Data, please email us at


Changes to this Privacy Statement

We may amend this Privacy Statement on occasion, in whole or part, at our sole discretion. Any changes to this Privacy Statement will be effective immediately upon the posting of the revised Privacy Statement on the Website. The changes will be posted on the Website so you are always aware of what information we collect, how we use it and under what circumstances, if any, we disclose it. If at any time we decide to use personally identifiable information in a manner significantly different from that stated in this Privacy Statement, or otherwise disclosed to you at the time it was collected, we will notify you by e-mail, and you will have a choice as to whether or not we use your information in the new manner. Continued use of the Website following notice of any such changes shall indicate your acceptance of such changes and agreement to be bound by the terms and conditions of such changes. If you do not agree with the terms of this Privacy Statement, as it may be amended from time to time, in whole or part, you must cease use of the Website.

If you have questions or concerns about our Privacy Statement, please contact us at: Our registered address is Platin, Drogheda, Co. Meath.